This Privacy Policy explains how Excelsior Technologies (“RESnipe”, “we”, “us”) collects, uses, and shares information when you use RESnipe. By using the service, you agree to this policy.
1Information we collect
Account & identity
When you sign in, our authentication provider (Auth0) shares a unique account identifier and, where you consent, your email address and basic profile from your chosen login provider (e.g., Google). We do not receive your password.
Usage & content
We collect the searches you configure (areas, price ranges, criteria), the properties you research, the results our agents produce, and your interactions with the app. This lets us run the service, meter usage, and improve it.
Payment information
Payments are handled by Stripe. Stripe processes your card details directly; we receive only a customer reference and transaction metadata (amounts, credits purchased, status). We never see or store your full card number.
Technical data
Like most web apps, we and our providers automatically log technical data such as IP address, device/browser type, and timestamps for security, debugging, and abuse prevention. We store authentication tokens in your browser’s local storage to keep you signed in.
2How we use information
- to provide, operate, and secure the service;
- to run your hunts and analyses and to meter and bill credits;
- to prevent fraud and abuse and to enforce our Terms;
- to communicate with you about your account and service changes;
- to improve and develop features (using aggregated or de-identified data where feasible).
3Service providers we share data with
We share the minimum necessary information with vendors that help us run RESnipe. Each processes data under its own terms:
- Auth0 (Okta) — authentication and identity;
- Stripe — payments and billing;
- Anthropic — AI models that analyze photos and generate text;
- E2B — cloud browser infrastructure our agents operate;
- RentCast, AirROI — real-estate valuation and short-term-rental data;
- Google Maps Platform — geocoding, street view, and place data;
- proxy and telephony providers — to route agent browsing and, on eligible plans, outbound calls;
- Railway — hosting and infrastructure.
We do not sell your personal information. We may disclose information if required by law or to protect our rights, users, or the public.
4Cookies & local storage
We use browser local storage and essential cookies to keep you signed in and remember preferences (such as theme). Our providers (e.g., Auth0, Stripe) may set their own cookies necessary to deliver their functions.
5Data retention
We keep account and usage data for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data as described below.
6Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below. We will respond consistent with applicable law.
7Security
We use reasonable technical and organizational measures to protect your information, including encrypted transport (HTTPS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8International transfers
Our providers may process data in countries other than yours. Where required, we rely on appropriate safeguards for such transfers.
9Children
RESnipe is not directed to children under 18, and we do not knowingly collect their personal information.
10Changes to this policy
We may update this policy from time to time. Material changes will be reflected in the “Last updated” date above and, where appropriate, communicated to you.
11Contact
Questions or requests about your data: info@exelsior.co.